COMPLIANCE POLICY
 

Company Name: Halfstep Business Limited
Brand Name: Half Prime Protection
Company Number: 15095638
Registered Office: 124 City Road, London, England, EC1V 2NX
Email: support@halfprimeprotection.co.uk
Helpline: +44 (0) 1234 247 847

1. Purpose

This Compliance Policy outlines our commitment to operating legally, ethically, and responsibly in all our business activities. It aims to ensure that Half Prime Protection maintains full compliance with all applicable laws, regulations, and industry standards.

2. Scope

This policy applies to all employees, contractors, partners, and agents representing or working on behalf of Halfstep Business Limited and the brand Half Prime Protection.

3. Regulatory Compliance

We commit to complying with all relevant UK laws and regulations, including but not limited to:

• Data Protection (UK GDPR & Data Protection Act 2018)

• The Privacy and Electronic Communications Regulations (PECR)

• Consumer Rights Act 2015

• The Consumer Contracts Regulations 2013

• The Companies Act 2006

• Any applicable Financial Conduct Authority (FCA) guidance related to non-insurance services

4. Internal Conduct & Ethics

All individuals representing Half Prime Protection must:

• Act with honesty, transparency, and integrity in all dealings

• Avoid misleading customers or using high-pressure sales tactics

• Respect customer vulnerability and follow the Vulnerable Customer Policy

• Protect customer data with care and adhere to our Data Protection Policy

• Disclose all relevant terms and conditions before a sale is completed

• Report any suspected misconduct or non-compliance immediately

5. Marketing & Telesales

All marketing, telesales, and customer communication activities must:

• Be clear, fair, and not misleading

• Use only approved scripts and materials

• Avoid cold-calling individuals registered with the TPS/CTPS unless legally justified

• Obtain valid consent where required for marketing communications

• Include an option to opt-out from future contact

6. Training & Monitoring

• All staff receive ongoing compliance training tailored to their roles

• Call recordings and customer interactions may be monitored and reviewed for quality assurance and regulatory compliance

• Regular internal audits and spot checks are conducted

7. Breach of Policy

Any breach of this policy will be treated seriously and may result in disciplinary action, contract termination, or legal reporting where necessary.

8. Reporting Concerns

Concerns regarding compliance or unethical behaviour can be reported confidentially via:
Email: support@halfprimeprotection.co.uk
Helpline: +44 (0) 1234 247 847